FAQ What do you want to know?

If you wish to cancel your order, please contact our customer service directly: info@ivoryswiss.com
Please fill in your order number in your email.

You can view the current status of your order by logging into your customer account. Anyone who completed an order on our site will automatically receive an e-mail confirmation from Ivory Swiss. This one tells you the code reference code.

All our products are shipped in a discreet package, without mentioning any detail regarding your order. The address of the sender on the parcel will be as follows:
SG B.V in Rotterdam.

You will receive a synchronized command confirmation by email, after making your order online on our site. Subsequently, you will receive a payment confirmation, when it comes to our bank account.

Yes, you will receive a confirmation email after placing an order on our website. If this is not the case, please contact our customer service quickly: info@ivoryswiss.com

All you just have to go through our site www.ivoryswiss.com, to choose the product (s) of your choice in the different categories proposed. Then select the format that suits you regarding each item chosen, to finally add the selected products or products to your shopping cart. You will then be guided to the different payment options available on the site, to finalize your order.

Once the payment is made, your order will be automatically prepared and shipped as soon as possible. If you want to change your order, please do it before finalizing the payment of the latter.

No, once the payment mode selected and applied, the command is automatically processed. If you have chosen the bank transfer and you want to pay your order by credit card for example, please pass a new order and report the cancellation of the one that does not match your expectations by contacting our customer service (info@ivoryswiss.com ) The order will then be canceled by the members of our team. Any unpaid order within a maximum of 5 days, will be automatically canceled.

No, once the order is made, it is automatically processed and shipped as soon as possible. Thank you for ensuring the right postal address before validating your order.

In this case, please contact our customer service at info@ivoryswiss.com. We will find a quick solution to solve this problem.

Please contact us Contact us as soon as possible at info@ivoryswiss.com, and explain to us the problems encountered. Our customer service will do its best to offer you a solution that will give you complete satisfaction.

Please contact our customer service directly at info@ivoryswiss.com. We will inform you of its upcoming availability, leaving you the free choice either to wait for its imminent replenishment, or to make you immediately repay.

Please contact our customer service as soon as possible at info@ivoryswiss.com, and we will do our best to give you a quick solution that meets your expectations.

First of all, we are sorry that your order does not satisfy you. Please contact our customer service directly at info@ivoryswiss.com and to share reasons why it does not satisfy you.

Indica dominance plants tend to have the following features:
- short ;
- Wide;
- very productive;
- with a robust vegetable structure;
- shorter distance between nodes;
- dense, thick and heavy flowers;
- Sedative and relaxing effect.

The sativa plants, meanwhile, have the following characteristics:
- large size ;
- slender;
- great distance between the nodes;
- Airy and elongated flowers;
- Energizing, psychoactive and stimulating effect.

THC or tetrahydrocannabinol, is the main psychoactive cannabinoid present in a large set of cannabis varieties.

CBD or Cannabidiol, is a non-psychoactive cannabinoid whose benefits are increasingly recognized at different levels

Cannabinoids or phytocanbinoids, are a group of chemicals that activate the different receptors of the endocannabinoid system, present in the human body as in many mammals.

The terpenes are natural molecules, present in the cannabis plant as well as in many other plants on the planet. Terpenes are directly responsible for the profile and the aromatic and taste intensity of cannabis. It seems that they also act at the level of the effect, in symbiosis with the different cannabinoids present in the plant. They are very present in our diet as in our daily environment.

If you do not have the habit of legal cannabis, we advise you to test CBD oil. It exists with a higher or less CBD rate (from 5 to 30%) and is consumed by drip, which allows a very easy dose adjustment.
CBD flakes are also suitable for first experiences.

Our strongest products are space bags. We do not advise them with novice consumers because they are very concentrated in CBD.

We do not encourage anyone to put his health in danger while smoking. That's why we recommend using our flowers in infusion or incorporate them into power.

Our customer service is at your disposal to inquire. You can contact us either via the e-mail address info@ivoryswiss.com either by phone at 0041 (0) 24 499 01 50. We will be delighted to provide you with the help and advice you need.

Yes, if you reside in a country of the European Union, you can pay with a Visa or MasterCard credit card. After selecting the credit card payment option, you will be redirected to the payment gateway of our banking service provider. You will then have to fill in the requested fields, using your card number, expiration date (front side), as well as the CVC (3-digit code on the side side) to validate your payment.

Yes, you can pay directly by bank transfer, realizing the transaction from your personal bank account to ours. Simply make a bank transfer using the amount shown on your order confirmation. Mention your order number in the "Label" tab. Our teams will be able to process your order faster. Any orders unpaid within a maximum of 5 days will be automatically canceled.

Please make your bank transfer using this information:

IBAN: XXXX

Yes, you will have to pay the total amount of your order at its reception to the logistics service provider that will deliver your package.

If your payment has failed, we thank you for carefully checking your personal data to correct any errors. In the case where all your personal information would be correct, we invite you to contact directly our customer service:
- by e-mail: info@ivoryswiss.com

It may be useful to contact your bank, in order to check directly with them if the personal conditions of your contract are in line with our payment options.

Be quiet, the entirety of your personal information is protected by the legal schemes in force, relating to European e-commerce. For more details, we invite you to consult our Privacy Policy [Legal Notice].

If you pay your order by credit card, your bank statement will indicate "SG B.V.".

Credit card payment is the fastest payment solution.
Payment by bank transfer is quite fast, however, certain bank entities require a security period of up to 3 days before being able to carry out a transaction to a new beneficiary account. This period applies only during the first payment made. The payments of your future purchases will be done, then instantaneously.

We can ship our products to all countries of the European Union.

Please check the laws and regulations in your country, before making any order on our website. Ivory Swiss wants to grow anyone to violate international laws.

Ivory Swiss offers you the possibility to receive your package under several delivery times between 24h and 72h. * Depending on the choice of your sender.

Please contact us directly by email at: info@ivoryswiss.com

If you have selected the delivery option with follow-up, you will receive an email about the follow-up details. You can also check the status of your order, consulting the details of the information on your customer account.